Shipping policy

1. Order Processing Orders are processed and shipped within 5 to 7 business days after payment confirmation. Business days: Monday through Friday, excluding holidays. Orders placed during weekends or holidays will be processed on the next business day.

2. Shipping Methods Vitalis Nature offers the following shipping options:

  • Standard shipping: estimated delivery time of 5 to 7 business days.
  • International shipping: delivery time varies depending on the destination, with an estimate of 7 to 15 business days.

3. Shipping Rates Shipping rates vary depending on the package weight and delivery location.

  • Domestic shipments: rates are automatically calculated at the time of placing the order.
  • International shipments: rates will be displayed and communicated during the checkout process.

4. Order Tracking Once your order has been shipped, you will receive an email with the tracking number and a link to monitor the shipment status in real time. If you do not receive this information within 48 hours after processing, please contact us at: 📧 vitalisnature.usa@gmail.com

5. Incorrect Address It is the customer's responsibility to provide a correct and complete shipping address. Vitalis Nature is not responsible for failed deliveries, delays, or losses caused by incorrect or incomplete addresses.

6. Delivery Delays Although we make every effort to ensure orders arrive within the estimated timeframe, delays may occur due to external causes, such as extreme weather conditions or shipping carrier delays. If your order does not arrive within the estimated timeframe, please contact us so we can help you verify the status of your shipment.

7. Damaged or Defective Shipments If your order arrives damaged or with defective products, please contact our customer service team within 48 hours of receiving the package. We will provide you with the procedure for the corresponding return or exchange.

8. Free Shipping We offer free shipping on purchases over $350 within the national territory. Free shipping promotions are subject to change and may vary by region.

9. Return Policy For more information, please review our Returns and Refunds section, where you will find the applicable conditions and procedures.