Terms of service

The use of our website is governed by the "Terms and Conditions" detailed below, based on the legislation applicable in the Republic of the country. Therefore, all visits, contracts, and transactions carried out on our website, as well as their legal effects, shall be governed by these rules and subject to this legislation.

The "Terms and Conditions" contained in this document shall apply and be understood as forming part of all acts and contracts executed or entered into through the offering and marketing systems included on this website between the users of this site and Vitalis Nature, which shall hereinafter be referred to interchangeably as "the company," "the offering company," "the provider," or "the supplier company," as appropriate to the context of the text.

It is a requirement for purchasing from the Vitalis Nature online store to accept these "Terms and Conditions." Any user who carries out a transaction in the company's online store or through the telephone channel that Vitalis Nature designates for such purpose declares and acknowledges, by the mere act of making the purchase, that they know and accept each and every one of the terms described herein. The "Terms and Conditions" shall be understood as known and accepted by the mere act of registration and/or purchase of products through this website.

Vitalis Nature reserves the right to update and/or modify the "Terms and Conditions" at any time and without prior notice. For this reason, we recommend reviewing these terms each time you make a purchase in our online store.

We commit to making our best efforts to ensure the continuous availability of our online store services and the absence of errors in the transmission of information. However, due to the nature of the internet, it is not possible to guarantee these conditions.

Likewise, access to the online store services may occasionally be suspended or restricted for maintenance work, repairs, or the introduction of new products or services. We will strive to limit the frequency and duration of such suspensions.

The Terms and Conditions are described below:

USER OR CUSTOMER REGISTRATION

To purchase products on the Vitalis Nature site, registration may be required, without prejudice to the option of purchasing as a guest user. The data required for registration are: first name, last name, and email address.

To access registration, the user must accept the Terms and Conditions of the website, as well as the Privacy Policy (Personal Data Protection of Vitalis Nature).

Registered users will not need to re-enter their data on subsequent purchases, as this information will be stored in their account.

SECRET PASSWORD

The user will have an email address and a password that will allow personalized, confidential, and secure access. The user may change their password in accordance with the procedure established on the site.

The user assumes full responsibility for safeguarding the confidentiality of their secret password registered on the Vitalis Nature website, which allows them to make purchases, request services, and obtain information. This password is for personal use, and its disclosure to third parties does not entail any liability for Vitalis Nature.

RIGHTS OF THE USER OF THIS SITE

The user will enjoy all the rights recognized by current legislation on consumer protection, in addition to those contemplated in these Terms and Conditions. They will have the right to access, rectify, and cancel their personal data in our database.

Merely visiting this site does not impose any obligation on the consumer, unless they have unequivocally accepted the conditions offered by the company.

PROCEDURE FOR USING THIS SITE

In the contracts offered through this site, Vitalis Nature will clearly and accessibly inform users of the steps that must be followed for their execution.

PAYMENT METHODS

The products and services offered in the Vitalis Nature online store, unless expressly indicated otherwise, may be paid through:

Credit and debit cards: Visa, Mastercard, American Express, and Diners. The use of these cards is governed by the terms established by the issuing banking entity. Vitalis Nature assumes no responsibility for aspects such as issuance date, expiration, credit limit, blocks, chargebacks, or refunds, which will be governed by the contract of the issuing bank.

It is essential that the cardholder's details match those of the account holder created on Vitalis Nature to avoid cancellations due to inconsistencies or suspected fraud.

Vitalis Nature may perform additional security validations, which could extend the initially estimated delivery time.

The approximate refund or chargeback time will be 25 business days, which may be extended according to the policies of the issuing bank. This timeframe is beyond Vitalis Nature's control.

REFUNDS OR CHARGEBACKS

Refunds will be processed in accordance with the terms of each payment gateway. The process may take approximately 25 business days from the validation of the returned product.

If the customer voluntarily withdraws from the purchase, Vitalis Nature will apply a charge of 5% of the total amount for administrative expenses, in addition to shipping and pickup costs, if applicable. Only products in perfect condition will be accepted, subject to evaluation.

FORMATION OF CONSENT

Offers made through the Vitalis Nature website must be validated by the company. Consent shall be understood as formed only after payment validation, stock availability, and data verification, at which point the corresponding payment receipt will be issued.

Vitalis Nature may void orders within 48 business hours if the information cannot be validated or if any indication of fraud is detected, informing the issuing bank for the refund of the amount.

PRODUCT DISPATCH

Products will be dispatched according to the conditions chosen by the user and available on the site. Delivery times are counted from the validation of the purchase and are considered business days.

In the event of stock unavailability, Vitalis Nature may offer an equivalent substitute product or proceed with the full refund of the amount paid.

Order statuses:

• Payment pending
• Payment confirmed
• Preparing order
• Order ready
• Delivered

Delivery times are for reference only and do not constitute strict deadlines.

VALIDITY, EFFECTIVENESS, AND STOCK

The prices published will be valid only while they appear on the Vitalis Nature website. They include VAT and are expressed in Peruvian soles. Offers are subject to stock availability and do not apply to other sales channels.

Product images are for reference only and may present minor variations for technical reasons.